POLIZHED SALON POLICIES
At Polizhed, our purpose is to ensure your experience exceeds your expectations. Below are our policies that will help our team be able to provide all of our guests with the best service possible while maintaining a high level of professionalism for our company.
In the event you are running behind for your scheduled appointment, we ask that you please contact the salon at (216) 245-6599 as soon as you are aware of your late status. Arriving more than 5 minutes late will result in a $10 late fee charge in addition to your scheduled services. If you arrive more than 15 minutes late, your appointment will be forfeited and the card on file will be charged 100% of the value of services reserved, and/or any gift card associated with that appointment will count as services rendered.
We highly recommend booking your appointment(s) in advance to ensure availability. When booking, be sure to include all desired services. Last-minute cancellations or modifications to services must be made 24 hours prior to your scheduled appointment, or this will be considered a same day cancellation.
Polizhed accepts VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, and Cash for purchase of services and our retail.
No show, same day cancellation, less than 24 hours will be charged 100% of the value of services reserved, and/or any gift card associated with that appointment will count as services rendered and forfeited.
For the safety of our guest and team members we do not allow children in the studio unless they are being serviced.
Cell Phone Policy
For the enjoyment of others, we as that you put your cellular phone ringer on silent/vibrate.
Sickness & Illness Policy
In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold i.e. sneezing, coughing, tickle in throat, a fever, the flu, etc.) or have the onset of symptoms of an illness that you cancel/reschedule your appointment. If you arrive to your appointment with symptoms of an illness, you will be asked to reschedule. This is for your well being as well as the health of our team and fellow clients. Let’s all work together to keep us healthy!